POSITION: IN-HOUSE CLERK

DIVISION:  JOHANNESBURG

PUPOSE OF THE JOB:

Ensure all freight is shipped correctly and all client reports done as per SLA

MAIN RESPONSIBILITIES:

• Receiving, Processing and dispatch of all inbound and outbound freight.
• Promote good customer relations
• Maintain compliance to operating policies and procedures
• Ensure service deadlines are achieved
• Document control of all inbound and outbound documentation e.g. pre-alerts, confirmation of pre-alerts, confirmation of freight received schedule, MAWB and manifests etc.
• Compliance with access control procedures
• Resolving queries resulting from the checking in and out procedure
• Checking in and out of drivers in accordance with standing operating procedures when required.
• Communicating freight queries in order for client queries to be resolved.
• Arrange deliveries
• Ensure daily KPI report is completed, and downloads of backup files are emailed to servicedesk
• Assist with the collection and delivery of consignments when necessary.
• Resolve internal and external client queries
• To ensure all of the following is adhered to:
  • Safe package handling and marking of consignments.
  • Consignments are adequately identified and marked for transportation.
  • All freight is processed daily
  • Adequate stationery is available to dispatch parcels
  • Record and resolve missed collections.
  • All procedures relating to security are followed daily.
  • Cleanliness and tidiness of the in-house site
  • Daily monitoring on Exception report
  • Early warning reports

• Ordering stationary
• Attend applicable training coursed made available by the Company
• Assist with delivery/collections of consignments in the event of an emergency

SKILLS AND KNOWLEDGE:

• Strong team working skills.
• Excellent verbal and written communication skills (ability to communicate at all levels) and interpersonal skills.
• Attention to detail & follow up skills.
• Good planning & organizing skills.
• Good time management skills
• Strong multi-tasking and problem-solving abilities
• Proficient with systems (i.e.: Microsoft products, Tracking Systems ).
• Geographical knowledge of R.S.A.
• Flexibility to work nights, public holidays, and weekends

MINIMUM QUALIFICATIONS AND EXPERIENCE REQUIRED FOR THE POSITION:

• South African citizen
• Grade 12 certificate.
• Min 2-year experience in the Courier and freight industry in a similar role.

Interested parties to send CV to antoinettek@skynet.co.za