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COVID-19 Update

Update due to Coronavirus Infection Spread

16 March 2020

COVID-19 Virus Update

Following the steps taken by the South African Government, we thought it important to send out an update following our last update on the 6th of March 2020. We will also send out regular updates to ALL our stakeholders to keep everyone well informed.

This update today will be more specific in respect of our Management Control Systems that we have activated. Below are the key stakeholders including steps taken with each of them.

1. Internal SkyNet Staff Communication and steps taken

1.1. Ensure that our staff are well informed and that we continue to provide a safe working environment. Some of the steps taken by SkyNet include:

1.1.1. Allowing staff (where appropriate) to work from home in order to reduce the concentration of staff at our offices and to reduce their movement.

1.1.2. Staff meetings will be held in smaller groups and not more than five in a group with a suggested distance of one meter between parties to be maintained.

1.1.3. All entry and exit points will have sufficient hand sanitizer stations.

1.1.4. All non-essential travel has been cancelled. Where possible, we will make use of SkyNet’s video conferencing facilities.

1.1.5. Staff at our Imports Office, drivers, driver assistants and in-house staff have been supplied with both hand sanitizer and gloves. Airport health measures also require these employees to wear masks, which we have provided.

1.1.6. Our drivers and/or staff at client sites are educated to ensure compliance to third party health protocols

1.1.7. Our dedicated SHEQ office will ensure continuous compliance training and audits.

1.1.8. We have put in place an emergency process for staff who show any symptoms as well as staff that think they have been in contact with someone that has been confirmed to have contracted the COVID-19 virus.

1.1.9. We have placed major emphasis on personal hygiene, which according to experts, is still the best way to reduce the risk of contracting this disease.

2. Key Suppliers

We are in regular talks with our key suppliers to ensure that they meet our very stringent compliance requirements. Our SHEQ representatives will monitor, audit and provide regular updates in this regard. Where our service might be interrupted such information will be pro-actively dealt with and communicated timeously.

3. SkyNet Clients

3.1. Quality and reliable service is of paramount importance to SkyNet, notwithstanding the obvious and challenging times our country faces. We will do anything and everything within our means to continue our high level of service and to ensure that we don’t compromise our agreed service levels in any way.

3.2. We have sufficient resources in place with a flexible and scalable fleet to deal with any additional services or should there be an increase in shipments. We are of the view that normal supply chains will be disrupted and that there will be an increase in “just in time” and/or other very urgent collection and delivery services.

3.3. Our Domestic, International and Premium services or a combination of all three can be used to attend to any urgent requirements. We will always prioritize lifesaving and other mission-critical shipments, but we ask that you notify us through existing channels but also through direct communication where you require an urgent and or critical courier service.

3.4. A list of countries and borders affected is available on our website, you can also enquire from your SkyNet in-house staff, our call centre or your key accounts manager. This list will be updated timeously to keep you informed. We will not refuse any shipment to any one of these areas unless specified by a specific country. We will keep (warehouse) the shipments until these affected areas are opened for deliveries.

3.5. Customer-facing staff have also been instructed to comply with any of our client’s requirements and to feedback timeously where we are unable to deliver or collect for us to inform our clients accordingly.

4. Coronavirus (COVID-19) Symptoms

The symptoms have been communicated with our staff, but they are also listed below for your information. The Coronavirus disease (COVID-19) is characterized by mild symptoms including a runny nose, sore throat, cough and fever. Illness can be more severe for some people and can lead to pneumonia or breathing difficulties. More rarely, the disease can be fatal. Older people, and people with other medical conditions (such as asthma, diabetes, or heart disease), may be more vulnerable to becoming severely ill. People may experience runny nose sore throat cough fever difficulty breathing (severe cases)

5. Further Updates
For continuous updates, please refer to our website, www.Skynet.co.za under the “COVID-19” tab

Stay safe and let’s all stand together to fight this disease!

 The South African Corona Virus Public Hotline number: 0800 029 999.

SkyNet can be contacted on coronaalert@SkyNet.co.za

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